Frequently Asked Questions

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  • At Self Care Therapeutics, session timing can vary because it depends on each individual client’s need. It typically ranges from 45 min-60 min, however it can be longer or shorter depending on availability, A good rule of thumb is to allot at least a hour for sessions.

    Our hours of operation range from 8:30 am-7:30pm Monday-Friday. We also make adjustments and open to weekend sessions as well at the discretion of the clinician and availability.

  • Insurance for therapy works the same as other professional services. Depending on your plan, Insurance covers the portion your plan agrees to and then the patient is responsible for any copays or deductibles. The best thing to do is to call the member services number on the back of your card and ask “what is my responsibility for virtual mental ehatlh therapy for an in network provider?”

    Self Care Therapeutics accepts the following insurances: Blue cross blue shield, Aetna, Amerihealth, United Healthcare (OPTUM) Delaware first health (CENTENE), Highmark Health Options, and Independence BCBS of PA. We also take EAP (Employee Assistance program) sessions as well.

    • An insurance deductible works the same as a car insurance deductible. You must meet your deductible first before insurance covers all or a portion of your services. So if your deductible is $600 , you must pay out of pocket for any service up to $600 then after you might be responsible for coinsurance (percentage amount of cost of service) or copay.

  • Copay is usually a fixed amount you have to pay for each service, no matter the cost of the service. It can range from as low. as $5 to as high as $60 or more. It just depends on your insurance plan.

    Coinsurance is not a fixed amount. It is actually calculated based off the cost of service. So if you have 20% coinsurance responsibility on your plan, that means you have to pay 20% of the cost of the service. For example, let’s say for a a hour therapy visit the cost is $100. You are responsible for 20% of that. Lets say for a 45 min visit , the cost is $80. You are responsible for 20% of that. This is why the number can change bc costs of services can vary depending on the service

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  • We take scheduling our clients very serious and adhere to attendance boundaries . If a client cancels less than 24 hours in advance of their appointment , or is a “no show” and misses it, they are subjected to a cancellation fee of $30.00. This does not apply to emergencies. Good communication is key and made easy via several avenues such as email, website, system used for sessions, and phone number.

FAQ

  • I have insurance. How does it work and which ones are accepted? How much will I have to pay out of pocket?

  • After I reach out with interest to begin therapy, what are the first steps?

  • Since therapy is virtual, can I sign in on my phone?

  • My insurance plan says I have a deductible? What is that?

  • What can I expect for the first session and do i need to have anything with me for it??

  • What therapy styles do the therapist at Self Care Therapeutics typcially use?

  • I see words like coinsurance and copay..what is the difference?

  • How long do sessions typically last and what are your hours of operation??

  • What is the cancellation policy?

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